For every request, we are at your disposal, contact us! But if you don’t receive any answer within 24 hours, please contact us again and double check your email address.
Information about our services
The PRICE of our private tours vary according to the lenght and the number of participants.
Please contact us to request a quote: firstname.lastname@example.org
within 3 days before the tour: no penalty.
From 3 to 2 days before the tour, 50% penalty
Less than 2 days before the tour and no show, 100% penalty.
The tour can be considered confirmed after you receive the Confirmation Form with all practical information about the tour you booked.
We are not legally responsible for services provided by other business partners.
Due to circumstances beyond our control or unforeseen events, we might not be able to lead the tour. Pre-paid tours will be fully refunded.
Remember that even during the tour parents are responsible for their children’s actions: don’t relax too much!
Since we are not a tour operator, according to the Italian Law we are responsible only for the quality of our service: we strongly recommend to arrange a travel insurance covering any kind of accidents that might occur during your trip (including a medical and personal insurance).
Please note that you must be properly dressed to enter churches (no shorts or miniskirts above the knees, no sleeveless garments).
Backpacks are not allowed inside Saint Mark’s church and the DOge’s Palace (though purses and handbags are fine): the cloackroom is free of charge but there might be a queue.
Please do not forget to inform us about any personal needs or problems (as walking difficulties).
Unless otherwise specified in our confirmation form, we meet in St Mark’s Square at the exit door of the Doge’s Palace (see directions in Google maps)
If you come on a cruise, we could meet at the passengers Maritime Station the Laguna desk (public water bus ticket office), next to building 103 (See Google Maps).
In Campo San Bartolomeo at the foot of the Rialto Bridge, under the statue of Carlo Goldoni (see Google maps)